Our Story

HeatHug started with a simple idea: the colder months should feel cozy, not like something you just have to get through.

We bring together heated blankets, massagers and everyday comfort essentials that make it easy to slow down, warm up and unwind at home. No complicated routines and no appointments, just small moments of comfort that fit into real life.

Who we are

HeatHug is a small independent online store based in Newcastle upon Tyne, United Kingdom. We choose the products, write the descriptions, set the prices and look after every customer ourselves. We sell to customers in the United States, and orders are shipped by our fulfillment partners from their warehouses. You can see exactly how long delivery takes in our Shipping policy.

What we care about

• Comfort first. Soft materials, gentle warmth and simple controls.
• Everyday value. Products that feel like a treat without the luxury price tag.
• Honest help. Real answers to your questions before and after you order.

Our products are made for everyday comfort and relaxation. They are not medical devices.

Contact us

HeatHug, 22 Wingrove Road, Newcastle upon Tyne, NE4 9BQ, United Kingdom
Email: support@heathugshop.com
Or send us a message on our contact page.

The HeatHug team